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Patent Leather Vicky Camera bag strap issue

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  1. Received my Vicky camera bag and I love it. But I noticed there is this bondage or crack on the leather strap and I'm not sure if it is the bondage or a crack. I'll attach pictures below.

    I contacted ysl customer service and they said it looks normal where the bondage is, but there is no bondage on the opposite side.

    does anyone have this bag or similar issues?
     

    Attached Files:

  2. How can customer service say this is "normal" ?!? I think it looks dreadful...